Need Help? Contact Us.
Get In Touch
If you Need Help with anything Product Related, such as customization options, or general questions – we would be glad to help. If you were unable to find the answer to your question in the FAQ section at the bottom of the page – You may also use the form below to reach out regarding any other questions.
For those who prefer the manual method
Contact Info
If you need help, but just do not like using contact forms, or have issues with the form – feel free to use our contact info below to reach out.
PHONE
FAQ
How can I Personalize an item?
Many of our items may be personalized to create a unique design. Normally this will be noted on each product that can be personalized, where a Textbox will be available to provide us your personalization info. If the info provided was incorrect, or a change needs to be made – please reach out as soon as possible, and we may be able to update your item before it goes into production. If an item has already gone into production, unfortunately we will be unable to modify your order.
If a custom design is desired, please refer to the “Can I Custom Order?” heading below.
Can I Custom Order?
Aside from our personalization options, you may need a custom design using your own logo, brand, photo, artwork, or otherwise – we can help.
Please use the HELP page, or reach out to us via email at support@graphicks.com and we can create a custom order for you.
What is the Printing process?
Direct-to-Garment (DTG) printing method is used for most garments and/or textiles. This is a process of printing on textiles and garments using specialized or modified ink jet technology. The three key requirements for a DTG printer are a way to hold the garment in a fixed position, an inkjet print head, and specialty inks (inkjet textile inks) that are applied to the textile directly by the print head, and are absorbed by the garment/textile’s fibers.
NOTE: For most DTG or POD (Print on Demand) products, there is a slight tolerance for print placement, meaning that there will be minor variations in the placement of the print, and as such will not be considered as defects.
I Need Help - what are my options?
If you need help, you may contact us for any questions, or concerns – Feel free to use the Get In Touch form above to send us a message, or you may send an email to: support@graphicks.com
When will my item go into production?
Once an order has been made – it will normally go into production in 24 hours. In the case of personalized items it may be between 2-3 days or more, depending on the production schedule.
When can I expect to receive my items?
Once an item goes into production, it can take anywhere from 1-3 days or more before it gets shipped out. Once an item has shipped, you can typically expect to receive the item within 5-7 business days, however shipping times may vary depending on many factors. Please refer to your order tracking email for status updates.
Order tracking and status emails will come from customer@trackorder.site
How do I Return / Exchange an item?
Because of the nature of our business and how our items are produced, Returns and Exchanges will NOT be accepted for the following: wrong size, color, or a change of mind.
To initiate a Return/Exchange you may use any of the order status emails received from: customer@trackorder.site – or you may use our Help page to reach out to us and we can assist.
Within the Order Status Page from trackorder.site, your order details will be available along with an itemized list of each product purchased – next to each item there is a Leave a review button – after clicking on this, you can either leave a positive review or let us know that you had some sort of issue
Using any of the smiley faces that depict a negative response and you will be given an opportunity to describe your issue, and provide the necessary details to begin the process.